Tata Photon+ error

For several days, Tata Photon+ modem (prepaid connection) has been giving the error – “The PPP link control protocol was terminated”
A few weeks ago, there was a balance of approximately Rs 5000 available on the Photon+ modem.
Even after recharging at a Tata Docomo franchise, it continues to give an error.
At another Tata Docomo franchise, was told that the engineer is only available between 10 am and 6 pm.
The Tata photon+ was tested at different locations using different computers, but gives the same error.

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